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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

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Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Show variants not in stock

Guide to display out-of-stock variants in your theme so customers can see the full range and possibly sign up for stock notifications.

Shopejer

Set up Klaviyo integration

Guide to setting up Klaviyo integration with your Shoporama online store for automated email flows.

Shopejer

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Shopejer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Implement tracking in a Shoporama theme

Developer guide to implement tracking code in a Shoporama theme with Google Tag Manager and data layers.

Developer

Tracking in your Shoporama webshop

Overall guide to tracking setup with Google Analytics, Google Tag Manager and e-commerce tracking.

Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

Shopejer

How to create redirects on Shoporama

Guide to creating redirects in Shoporama - from simple redirects to regex and CSV import.

Shopejer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Developer

What cookies does Shoporama set?

Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.

Shopejer Developer

Associate images to a variant

Guide to associate product images to specific variants so that the correct image is displayed when selecting a variant.

Shopejer

What themes are there on Shoporama?

Overview of all free themes on Shoporama - Delaware, DelawareDK, California, Alaska2, Washington and more.

Shopejer Developer

Attach PDF to products

Guide to attaching PDF files to products in Shoporama, such as product sheets, manuals or datasheets.

Shopejer

Implement structured data (Schema.org)

Guide to implementing structured data (JSON-LD) in your Shoporama theme for better display in search results.

Developer

Set up Partner Ads integration

Guide to setting up Partner Ads affiliate tracking and product feed in Shoporama.

Shopejer

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Implement Theme Builder in your theme

Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.

Developer

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