Need help?
In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us a support request.
All ancillary items
Browse all our articles
Create a new shipping country
Guide to creating a new shipping country under Shipping → Countries in your Shoporama online store, and when you should also add the country under Online Store → Countries.
Change payment card for your subscription
Guide to changing the payment card you use to pay for your Shoporama subscription.
When will I get my money paid out?
Find out when you get paid from your sales through the payment gateway.
Find your invoice from Shoporama
Guide to finding and downloading your invoices from Shoporama.
Create more users in your shop
A guide to creating multiple user logins for your Shoporama admin panel and assigning each user a role that determines what they can do.
Put a file in the root of your online store
Guide to uploading a file to the root of your Shoporama online shop - for example, verification files for Google.
Resend the order confirmation
Guide to resend the order confirmation to a customer in Shoporama.
Turn off SMS notification on order status
Guide to disable the SMS notification that appears when you change the order status to 'sent'.
Create a new shipping option
Guide to creating new shipping options and assigning them to countries in Shoporama.
Own email on your domain
Information about email hosting and options to get email on your own domain with Shoporama.
Sort products on a landing page
Sådan sorterer du produkterne på en landingsside i Shoporama, automatisk eller i din egen rækkefølge med træk og slip, og hvordan du vælger en standardsortering for nye landingssider.
Backup your shop
Guide to backing up your Shoporama online store - products, categories, themes and data.
Inventory value without cost price
What to do if your inventory value is not correct because you missed the cost price when registering stock.
Switch between old and new backend
Guide to switching between the old and new backend in Shoporama.
Copy a product
Guide to copying a product in Shoporama - including variants, images and descriptions.
Which user receives system emails?
Guide to view and change which user receives system emails from Shoporama.
Receive email when stock is low
Guide to receive an email notification when the stock status of a product reaches a certain quantity.
Create invoice payment
Guide to setting up invoice payment as a payment method in Shoporama.
Are the numbers in the backend with or without VAT?
Answer whether the revenue figures on the Shoporama backend are with or without VAT.
Restore a deleted category
Information about restoring deleted categories in Shoporama - what is possible and what is not.
Showing 381–400 of 403 Articles