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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Set up child money credit, credit and vouchers

Guide to creating financial products in Shoporama - child money credit, regular credit and voucher sales.

Shopejer

View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.

Shopejer

MobilePay Checkout

Guide to setting up MobilePay Checkout as a payment option in your Shoporama online shop.

Shopejer

The search function in Shoporama

Everything you need to know about Shoporama's search function - how it works, what is searched and how to optimize it.

Shopejer

Send emails to customers who have purchased a product

Guide to send an email to all customers who have purchased a specific product in your Shoporama online store.

Shopejer

Transfer products to E-conomic

Guide to transfer products from Shoporama to E-conomic via the integration.

Shopejer

What do the 404 errors in the backend mean?

Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.

Shopejer

Create redirects in Shoporama

Short guide to creating redirects in Shoporama so that old URLs point to the right pages.

Shopejer

Attach terms and conditions to the order confirmation

Guide to attaching terms and conditions as a PDF to the order confirmation in your Shoporama online shop.

Shopejer

Import categories via CSV

Guide to importing categories as a CSV file in Shoporama.

Shopejer

The difference between description A and B

Explanation of the difference between description A and B on categories and landing pages in Shoporama.

Shopejer

See which emails Shoporama has sent

Guide to view a log of all emails Shoporama has sent from your online store.

Shopejer

Google Shopping category ID on products

Guide to adding Google Shopping category IDs to products in Shoporama via extra fields.

Shopejer

Filtering on your online store

Guide to setting up filtering on your Shoporama online store so customers can filter products.

Shopejer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Manage your orders in Shoporama

Guide to managing orders in Shoporama - from receiving to shipping and status updates.

Shopejer

Set up Shipmondo integration

Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.

Shopejer

Import products via CSV

Complete guide to importing products with a CSV file in Shoporama - including format, fields and tips.

Shopejer

Alternate products in multi-language shops

Guide to creating hreflang alternate tags for products in Shoporama stores running in multiple languages.

Developer

Automatic cancellation of unpaid orders

Guide to set up automatic cancellation of orders that are not paid within a given time period.

Shopejer

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