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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Attach file to the order confirmation

Guide to attaching a file (e.g. terms and conditions) to the order confirmation in Shoporama.

Shopejer

Avoid losing Google rankings when moving

Best practices to maintain your Google rankings when moving your shop to Shoporama.

Shopejer

Update stock with CSV file

Guide to updating inventory on many products via CSV import in Shoporama.

Shopejer

Typical errors in the E-conomic integration

Overview of common errors in the E-conomic integration in Shoporama and solutions for them.

Shopejer

Discount codes on a group of products

Guide to creating discount codes that only apply to a limited group of products in Shoporama.

Shopejer

Set up E-conomic integration

Complete guide to setting up E-conomic integration with Shoporama for automatic bookkeeping.

Shopejer

Blog linked to your shop

Complete guide to the blog feature in Shoporama - create posts, schedule publishing, link products, optimize for search engines and use dynamic variables.

Shopejer

Sell downloadable products

Guide to selling downloadable products (PDF, audio files, etc.) in Shoporama.

Shopejer

Redirects when moving shop

Guide to setting up redirects when moving your shop to Shoporama to preserve SEO value.

Shopejer

Synchronizing stock with variants

Guide to stock syncing products with variants in Shoporama.

Shopejer

Cache in Shoporama

Answers to frequently asked questions about caching in Shoporama - how often it is built and when changes take effect.

Shopejer

How the E-conomic integration works

Explanation of how the E-conomic integration with Shoporama works - what is transferred and when.

Shopejer

GLS error: No free function server

Explanation of the GLS 'No free function server' error - what it means and what you can do.

Shopejer

Calculating inventory value

Explanation of how inventory value is calculated in Shoporama - cost price, FIFO and stock adjustments.

Shopejer

Checkout flow and shipping calculation

Guide for developers to implement shipping in the checkout flow of a Shoporama theme.

Shopejer

Update prices via CSV import

Guide to updating prices on many products via CSV import in Shoporama.

Shopejer

Error when transferring to GLS

Overview of typical GLS transfer errors in Shoporama and solutions for them.

Shopejer

Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Shopejer

Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

Shopejer

Images on landing pages

Guide to adding and displaying images on landing pages in Shoporama.

Developer

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