Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

How do you reset cache?

Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.

Shopejer

Why does the text look different in the shop than in the backend?

Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.

Shopejer

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Shopejer

Show prices incl. VAT in the backend

Learn how to switch to showing product prices including VAT in the Shoporama admin panel.

Shopejer

How do I change company information

Guide to changing company name, address and other business information in Shoporama.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Shopejer

See the number sold of a product

Guide to see how many units you have sold of a specific product in Shoporama.

Shopejer

Can you change the profile of a product?

Explanation of why you can't switch product profiles and what you can do instead.

Shopejer

See your revenue

Guide to view and export your revenue in Shoporama for a given period.

Shopejer

Set currency in your shop

Guide to setting currency (DKK, EUR, NOK, etc.) in your Shoporama online store.

Shopejer

Change the content of your emails

Guide to customize the content of the automatic emails your Shoporama webshop sends, either via admin or theme templates.

Shopejer

Change password in Shoporama

Guide to changing your Shoporama admin password.

Shopejer

Get an email when a new order is placed

Guide to setting up email notification when a new order is received in your Shoporama online shop.

Shopejer

Add comments to an order

Guide to adding internal comments and notes to orders in Shoporama admin.

Shopejer

Reset orders, inventory and more.

Guide to reset order numbers, inventory and other data in your Shoporama online store.

Shopejer

Close your webshop

Guide to closing your Shoporama online store temporarily or permanently.

Shopejer

Change the order of products in categories

Guide to changing the sort order of products in categories in Shoporama.

Shopejer

Create country

Guide to creating a new country as a delivery option in your Shoporama online shop.

Shopejer

Free shipping over a certain amount

Guide to creating free shipping above a certain amount in your Shoporama online shop.

Shopejer

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