Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

AI assistant in the text editor

Learn how to use Shoporama's built-in AI assistant to generate product texts, image descriptions and text suggestions.

Shopejer

Brevo integration newsletter signup integration from your webshop

How to connect your Shoporama webshop to Brevo (formerly Sendinblue) so that new newsletter subscriptions automatically land in Brevo. Read what the integration can do and what you need to set up in Brevo yourself.

Shopejer

Login and two-factor authentication (2FA)

Two-factor authentication (2FA) is optional extra security on your Shoporama login. Choose between the Authenticator app or free SMS and secure your admin against intrusion.

Shopejer

Setting up the front page

Lær hvordan du sætter forsiden op i din Shoporama-webshop. Forsiden er en kategori, som du kan tilpasse med Sidedesigner i understøttede temaer.

Shopejer

The search function in Shoporama

Everything you need to know about Shoporama's search function - how it works, what is searched and how to optimize it.

Shopejer

How the e-conomic app handles products

Explanation of how products are handled in the new e-conomic app and what is different from the old integration.

Shopejer

Typical errors in the E-conomic integration

Overview of common errors in the e-conomic app and how to fix them.

Shopejer

Set up E-conomic integration

Step-by-step guide to install Shoporama's e-conomic app from the App Store and set up automatic transfer of orders.

Shopejer

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and transfer to accounting systems.

Shopejer

Troubleshooting E-conomic integration

Guide to troubleshooting the e-conomic app in Shoporama. Fix sync issues, failed transfers and incorrect posting.

Shopejer

Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

Shopejer

E-label in your webshop, badge and compliance guide

Complete guide to setting up the e-label badge in Shoporama and fulfilling the e-label compliance checklist with responsibilities and FAQ.

Shopejer

Theme settings for products and pages (theme extensions)

Learn how the Theme Settings tab works for products, categories, static pages, landing pages, and blog posts in Shoporama. The theme defines the fields—such as video, badge, and upsells in Montana—and the store owner fills them in. A guide for both store owners and theme developers.

Shopejer Developer

Bought Together: Find Products That Sell Better When Sold Side by Side

The "Bought Together" statistics page shows which products are most often ordered together. Use this data to add related products, remove them, and increase your average order value.

Shopejer

The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

Shopejer

Statistics and analytics in Shoporama

Get an overview of Shoporama's built-in statistics tools: dashboard, revenue, profit margin, ABC analysis and much more. Learn how to use data to make better decisions.

Shopejer

Sales per channel - see which channels are driving revenue

Find out which channels are generating revenue in your online store. Shoporama's sales per channel statistics show revenue, orders and AOV per channel.

Shopejer

Timing analysis - find your busiest sales periods

Find out when your customers shop with Shoporama's time of day analysis. View heatmaps of days of the week and times and use the insights to time campaigns and newsletters.

Shopejer

Abandoned baskets statistics - understand and reduce lost sales

See how many shopping carts are abandoned, what your recovery rate is and how reminder emails help you save lost sales in Shoporama.

Shopejer

Customer retention - target repurchase and cohort analysis

Understand your customer retention with Shoporama's cohort analysis. See reorder rates, time to repurchase and a visual heatmap showing how well you retain customers over time.

Shopejer

Showing 201–220 of 403 Articles

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