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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

REST API documentation

Link to documentation for Shoporama's REST API for integration with external systems.

Developer

Consumers' Association as a payment method

Guide to accepting payment from the Consumers' Union in your Shoporama online store.

Shopejer

Shared inventory between webshops

Guide to setting up shared inventory so that two Shoporama webshops draw from the same inventory.

Shopejer

Images are not imported

Troubleshooting when product images are not imported correctly via CSV in Shoporama.

Shopejer

Set up Dinero integration

Guide to setting up Dinero integration with Shoporama to automatically transfer sales to the accounts.

Shopejer

The connection is unsecure - troubleshooting

Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.

Shopejer

Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

Shopejer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Developer

Add multiple products to the basket at a time

Guide to implementing an 'add more to cart' feature, for example on landing pages or wholesale pages.

Developer

Change the background color on fixed delivery orders

Learn how to give orders with a specific shipping method a special background color in the admin order overview.

Developer

See created webhooks in your shop

Guide to see which webhooks are created in your Shoporama online store.

Shopejer

How do you reset cache?

Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.

Shopejer

Why does the text look different in the shop than in the backend?

Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.

Shopejer

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Shopejer

Can my developer integrate with a payment gateway himself?

Explanation of why payment gateway integrations require Shoporama to perform them and what you can do.

Developer

Show prices incl. VAT in the backend

Learn how to switch to showing product prices including VAT in the Shoporama admin panel.

Shopejer

How do I change company information

Guide to changing company name, address and other business information in Shoporama.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Shopejer

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